- Access to full control over the management of all quality management operations.
- Development in corporate management systems.
- Facilitate communication between quality management, internal departments, and clients.
- Continuous measurement and analysis improvement.
- Providing an integrated quality management system.
- Facilitating the implementation of continuous improvement measures.
- Creating an effective documentation system that enables the institution to convert from the traditional paper form to the integrated electronic form via the Internet.
- The availability of many reports and statistics, which supports easy and easy decision-making.
Beneficiaries of the system
Top Management
- Facilitate quality management follow-up.
- Saving time and effort.
- Facilitating the means of applying and developing the organization’s quality management system.
- High customer satisfaction.
- Improving performance for decision-makers and users.
- Multiple inquiries and reports.
Quality Assurance Department
- Increased focus on implementing quality assurance and control processes.
- Facilitating the implementation of periodic activities.
- Facilitating the continuous improvement process.
- Support the decision-making process by increasing the accuracy of the available data.
- Improve focus on technical systems and procedures and save time
Internal Departments
- Raising the efficiency of workers and raising awareness of quality assurance methods and procedures.
- High level of self-discipline and adherence to work procedures and instructions.
- Promptly report requirements for improvements required, quality assurance procedures.
- Save worker’s time in conducting internal investigations.ncrease their effectiveness.
Clients
- Improve the means of communication with customers by providing the required forms easily.
- The ability to measure customer satisfaction ratios over products – services.
- Increased customer satisfaction with products – services.
System Properties
Quality Guide
- The quality manual was published in its various issues within the organization.
- Facilitate access to the quality manual.
- Providing the reliability of the quality manual and ensuring its latest publication.ucts – services.
Procedures & Work Instructions
- Publishing all approved procedures within the institution.
- Link all parts with their work instructions.
- Ease of referring to procedures to improve the work of different departments.
Audit
- Facilitate the audit planning process by having a bank of checklists for use in audits.
- Facilitate the implementation of the audit with checklists and audit results are easily recorded.
- Ease of the results of the audit department and follow-up with ease as the results are based on and the required actions taken in a faster time.
Survey
- One basic system for managing everything: automation of evaluations, customer satisfaction surveys, feedback form, complaints …… .
- Ease of creating, maintaining, and updating clear and attractive survey forms with minimal effort.
- Quick access to survey forms by employees of the internal departments and can be easily shared with clients.
- Facilitate analysis of the answers and increase the ability to benefit from the results.
Non-conformity
- Enable management and tracking of any mismatched problems via system screens.
- Facilitate the creation or addition of deviations to non-conformity.
- Ease of correlation with corrective action, re-verification and checking of any critical inconsistencies.
- Provides complete visibility into compliance – counting conformity.
Preventive Corrective Actions
- Improve business planning through direct data, integrated analyzes, and real-time project tracking to better control workflow and costs.
- It provides a direct link between events within the system so that corrective and preventive measures can be taken in a timely manner.
- Case management is meticulous, from the root cause analysis to planning for a solution.
- Ease of management, implementation and review of corrective and preventive measures.
Continuous Improvement Measures
- Plan and manage data for continuous improvement measures.
- Determine the system responsible for taking action.
- Link with the corrective action required to improve performance.
Return from an acquisition of the system
- Save the time and effort needed for planning – quality assurance management, as well as reduce paper costs, printing, material means, and employee time considerably.
- Strengthening and monitoring the continuous improvement of the quality management system.
- Increasing the effectiveness of continuous improvement of the quality management system.
- Increasing the effectiveness of the customer satisfaction measurement process and making use of the results of the measurement processes to further improve products – services.
- Ensuring proper use and protection of sensitive business information such as “knowing how” best practices developed through the business.
- Contribute to raising the efficiency of workers and encouraging them to participate in operations related to the quality management system.
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